Who are Push Entertainment Ltd?

Push Entertainment Ltd are the company that run MERCH.WARHAMMER.COM. We run this site on behalf of the owner of the Warhammer brand, Games Workshop Group PLC. All products sold on MERCH.WARHAMMER.COM are officially licensed Games Workshop products. Please note that MERCH.WARHAMMER.COM sells specific licensed Warhammer apparel and accessories only. For all other Warhammer and Games Workshop products, please visit https://www.games-workshop.com/.

I need help with my order:

If you need help with products sold on MERCH.WARHAMMER.COM, please visit our Contact form. For all other Games Workshop / Warhammer product enquiries and help, please visit this link: https://www.games-workshop.com/en-GB/Contact-Us.

Our contact information:

PUSH ENTERTAINMENT LIMITED

Postal Address: International House, 61 Mosley Street, Manchester, M2 3HZ.
Email: warhammer@pushentertainment.com
Tel: +44 1225 300185

When will my order be delivered?

As each order is customised exactly to your needs it will take typically 2-4 business days for it to leave our warehouse, but at busy times this can be longer. Delivery times can vary depending on the shipping destination - for further details, please see our Delivery Times page.

My order hasn't arrived, what should I do?

If your order has not been received within 14 days of its expected arrival, please email warhammer@pushentertainment.com or contact us here.

Can I track my order?

All orders are shipped tracked and your shipping confirmation email will include a link to track your order. Please allow at least 24 hours from receipt of the shipping confirmation email for the online tracking to activate.

However, if your shipping confirmation email does not include a tracking link, please contact warhammer@pushentertainment.com or contact us here.

Can I return or refund my order?

We have a no-quibble 90 day return policy for your peace of mind. Head to our Returns and Refunds page for more information.

Please note, you will not be entitled to a refund if the goods you have ordered are personalised or bespoke to your specification, unless the goods we have supplied to you are faulty or not as described on our website.

There's something wrong with my order.

We are really sorry if we've made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact warhammer@pushentertainment.com or click here and we will resolve this for you.

How soon do you reply to emails?

We aim to reply to your email within 48 hours. However, this can sometimes be longer during weekends, bank holidays and busy periods.